Problem

Have a way of automatically identify patients as they call the office.

Insight

It is time consuming for front desk employees to gather information about patients that call the office in order to be able to pull their records.

Scope of Work

• Install VoIP system
• Develop plugin to extract patient records from dental software
• Integrate the data with the VoIP system and display key patient information on the phone

Solution & Results

3A Global Solutions developed a solution to identify a patient from the phone number and extract patients key information from the DB without any manual intervention from the receptionist, then display that information on the phone. We installed the VoIP system and integrate it with this solution to reduce the overall time it takes the receptionists to interact with the patients.